What You Should Know

Coronavirus Q&A

VitalChek's Coronavirus (COVID-19) Response

At VitalChek, we're closely monitoring the impact of COVID-19. We remain committed to continuing to operate at the highest standards of web security when processing orders. We've already taken a number of steps in support of our teams, communities and customers. We are working in close coordination with state and local agencies that issue the certificates; we'll continue to do so as we navigate these uncertain times together. The Q&A below provides for detail and will be updated regularly to reflect our efforts and recent events.

Frequently Asked Questions

Last Updated: 03-31-2020

Q: Why am I experiencing long wait times when calling customer service?

A: There is currently an unprecedented demand for birth certificates, as individuals need them in order to obtain a RealID driver's license. This alone created order backlogs at many agencies, which in turn lead to a substantial increase in phone calls. As the COVID-19 situation unfolded, it lead to further resource strains on vital records agencies. Now, with some agencies closing down some or all of their offices, the number of phone calls to VitalChek have increased even more. Unfortunately, this has resulted in longer wait times.

Q: Will my order take longer to process due to the COVID-19 situation?

A: In many cases it will take longer, as agency staffs continue to struggle with the increased volume or orders and decreased staff availability. We monitor processing times and will continue in our efforts to notify consumers of the current processing times at a particular agency.

Q: What alternatives do I have to receive my certificates given the current situation?

A: The best overall option is to order online. Online orders are reviewed and electronically transmitted to the agency for processing. Currently, the vast majority of agencies can process online requests, although this could change. The other options vary, depending on the agency from which you wish to get the record. In most cases you can obtain the record by going to the vital record agency, but many agencies are beginning to close their doors to the public for now. You can order via the mail and can normally obtain a copy of an agency's mail application form on its website. In some cases you can order by phone, but with the long hold times it is probably better to order online.

Q: If I have already placed an order what is my best approach to getting an update?

A: We will send you regular email updates as to the status of an online your order, including a receipt of any documents you submitted, or still need to provide, when VitalChek transmits the order to the agency for processing, and when the agency ships the order to you (along with a tracking number if you requested shipment via UPS). Otherwise, you can check the status on our website, using your order number and PIN number.

Q: How much longer will my order take to process?

A: Your order should process within the timeframe provided when you placed your order. Because of the unique situation that currently exists, that timeframe can change quickly. We will do our best to post changes in the chart below. Please bookmark this page so that you can check to see if there have been any changes.

Q: I am hearing that some state agencies are no longer taking vital records orders?

A: Agencies are adjusting policies and procedures based on the local situation. This can effect issuance turnaround processing times. Below we have provided a state by state update on key information:

State Agency Name Current Processing Times Agency Updates
ALAlabama Vital RecordsNo impact at this time.Office closed to the public until 4/6/2020. Accepting online orders only.
CALos Angeles County RR/CCNo impact at this time.Office closed to the public until further notice. Orders are still being processed.
CAContra Costa County RecorderNo impact at this time.Office closed to the public until 4/7/2020. Accepting online orders only.
CAOrange County Health Care AgencyNo impact at this time.Office is closed to the public until further notice. Orders are still being processed.
CASan Bernardino County RecorderNo impact at this time.Office is closed to the public until further notice. Orders are still being processed.
CASan Francisco County Assessor-RecorderDelayed until further notice.Office closed until further notice. Orders are NOT being processed.
CASan Francisco County ClerkDelayed until further notice.Office closed until further notice. Orders are NOT being processed.
CASanta Clara County Recorder7 - 10 business daysOffice closed to the public until 4/7/2020. Accepting online orders only.
DCD.C. Vital RecordsNo impact at this time.Office is closed to the public until further notice. Orders are still being processed.
GAFulton County Bureau of Vital StatisticsNo impact at this time.Office is closed to the public until further notice. Orders are still being processed.
GAGeorgia Department of Public HealthNo impact at this time.Office closed to the public until 4/13/2020. Orders are still being processed.
IAIowa Vital Records4 - 6 weeksOffice is closed to the public until further notice. Orders are still being processed.
ILIllinois Dept. of Public HealthDelayed until further notice.Office closed until further notice. Orders are NOT being processed.
ILCook County ClerkDelayed until further notice.Office closed until further notice. Orders are NOT being processed.
ILSt. Claire County ClerkDelayed until further notice.Office closed until further notice. Orders are NOT being processed.
INIndiana State Dept. of Health25 - 35 business daysOffice closed until further notice. Orders are still being processed.
INDubois County Health DepartmentNo impact at this time.Office closed to the public until further notice. Orders are still being processed.
KSKansas Vital RecordsNo impact at this time.Office closed to the public until further notice. Orders are still being processed.
KYKentucky Vital RecordsNo impact at this time.Office closed to the public until further notice. Orders are still being processed.
MAMassachusetts Vital RecordsDelayed until further notice.Office closed until further notice. Orders are NOT being processed.
MDMaryland Vital Records15 - 20 business daysOffice closed until further notice. Orders are still being processed.
MICity of Detroit Vital RecordsDelayed until further notice.Office closed until further notice. Orders are NOT being processed.
MIWayne County ClerkDelayed until further notice.Office closed until further notice. Orders are NOT being processed.
MNHennepin County Vital Records2 - 3 weeksOffice closed until 4/6/20. Orders are still being processed.
MOMissouri Dept. of Health and Senior Services No impact at this time.Office is closed to the public until further notice. Orders are still being processed.
MSMississippi Vital Records No impact at this time.Office is closed to the public until further notice. Orders are still being processed.
NVNevada Vital RecordsNo impact at this time.Office is closed to the public until further notice. Orders are still being processed.
NYNew York State Vital RecordsDelayed until further notice.Office closed until further notice. Orders are NOT being processed.
NYNew York City Department of Health10 - 15 business daysOffice closed to the public until further notice. Accepting online orders only.
OHOhio Vital RecordsDelayed until further notice.Office closed until further notice. Orders are NOT being processed.
OKOklahoma Vital RecordsNo impact to online or phone orders at this time. Office is closed until further notice. Orders are still being processed.
PAPennsylvania Vital Records14 business daysOffice closed until 4/6/20. Orders are still being processed.
PRPuerto Rico Department of HealthDelayed until further notice.Office closed until 4/14/20. Orders are NOT being processed.
SCSouth Carolina Vital Records3-5 business days.Effective 3/27 office will be closed to the public until further notice. Orders are still being processed.
SDSouth Dakota Vital RecordsNo impact at this time.Office is closed to the public until further notice. Orders are still being processed.
SDHughes County Register of DeedsNo impact at this time.Office is closed to the public until further notice. Orders are still being processed.
TNTennessee Vital RecordsDelayed until further notice.Office closed until further notice. Orders are NOT being processed.
TXTexas Department of HealthNo impact at this time.Office is closed to the public until further notice. Orders are still being processed.
TXAustin Vital StatisticsNo impact at this time.Office closed to the public until further notice. Orders are still being processed.
TXCity of Dallas Bureau of Vital StatisticsNo impact at this time.Office is closed to the public until further notice. Orders are still being processed.
TXEl Paso County ClerkNo impact at this time.Office closed to the public until further notice. Orders are still being processed.
VAVirginia Vital RecordsNo impact at this time.Office is closed to the public until further notice. Orders are still being processed.
WAWashington State Center for Health StatisticsNo impact at this time.Office is closed to the public until further notice. Orders are still being processed.
WAChelan Douglas Health DistrictNo impact at this time.Office is closed to the public until further notice. Orders are still being processed.
WAClark County Health DepartmentNo impact at this time.Office is closed to the public until further notice. Orders are still being processed.
WACowlitz County Health DepartmentNo impact at this time.Office is closed to the public until further notice. Orders are still being processed.
WAGrant County Vital RecordsNo impact at this time.Office is closed to the public until further notice. Orders are still being processed.
WAKitsap Public Health DistrictNo impact at this time.Office is closed to the public until further notice. Orders are still being processed.
WAPierce County Vital RecordsNo impact at this time.Office is closed to the public until further notice. Orders are still being processed.
WASeattle and King County Public Health DepartmentNo impact at this time.Office is closed to the public until further notice. Orders are still being processed.
WASnohomish Vital RecordsNo impact at this time.Office is closed to the public until further notice. Orders are still being processed.
WASpokane Vital RecordsNo impact at this time.Office is closed to the public until further notice. Orders are still being processed.
WAWhitman County Public HealthNo impact at this time.Office is closed to the public until further notice. Orders are still being processed.
WAYakima Health DistrictNo impact at this time.Office is closed to the public until further notice. Orders are still being processed.
WIMilwaukee County Register of DeedsNo impact at this time.Office is closed to the public until further notice. Orders are still being processed.
WVWest Virginia Vital RegistrationNo impact at this time.Office is closed to the public until further notice. Orders are still being processed.