What You Should Know

Coronavirus Q&A

VitalChek's Coronavirus (COVID-19) Response

At VitalChek, we're closely monitoring the impact of COVID-19. We remain committed to continuing to operate at the highest standards of web security when processing orders. We've already taken a number of steps in support of our teams, communities and customers. We are working in close coordination with state and local agencies that issue the certificates; we'll continue to do so as we navigate these uncertain times together. The Q&A below provides for detail and will be updated regularly to reflect our efforts and recent events.

Frequently Asked Questions

Last Updated: 07-31-2020


Q: Why am I experiencing long wait times when calling customer service?

A: There is currently an unprecedented demand for birth certificates, as individuals need them in order to obtain a RealID driver's license. This alone created order backlogs at many agencies, which in turn lead to a substantial increase in phone calls. As the COVID-19 situation unfolded, it lead to further resource strains on vital records agencies. Now, with some agencies closing down some or all of their offices, the number of phone calls to VitalChek have increased even more. Unfortunately, this has resulted in longer wait times.

Q: Will my order take longer to process due to the COVID-19 situation?

A: In many cases it will take longer, as agency staffs continue to struggle with the increased volume or orders and decreased staff availability. We monitor processing times and will continue in our efforts to notify consumers of the current processing times at a particular agency.

Q: What alternatives do I have to receive my certificates given the current situation?

A: The best overall option is to order online. Online orders are reviewed and electronically transmitted to the agency for processing. Currently, the vast majority of agencies can process online requests, although this could change. The other options vary, depending on the agency from which you wish to get the record. In most cases you can obtain the record by going to the vital record agency, but many agencies are beginning to close their doors to the public for now. You can order via the mail and can normally obtain a copy of an agency's mail application form on its website. In some cases you can order by phone, but with the long hold times it is probably better to order online.

Q: If I have already placed an order what is my best approach to getting an update?

A: We will send you regular email updates as to the status of an online your order, including a receipt of any documents you submitted, or still need to provide, when VitalChek transmits the order to the agency for processing, and when the agency ships the order to you (along with a tracking number if you requested shipment via UPS). Otherwise, you can check the status on our website, using your order number and PIN number.

Q: How much longer will my order take to process?

A: Your order should process within the timeframe provided when you placed your order. Because of the unique situation that currently exists, that timeframe can change quickly. We will do our best to post changes in the chart below. Please bookmark this page so that you can check to see if there have been any changes.

Q: I am hearing that some state agencies are no longer taking vital records orders?

A: Agencies are adjusting policies and procedures based on the local situation. This can effect issuance turnaround processing times. Below we have provided a state by state update on key information:

Mobile Users: Please slide & adjust table to the right to see full details for a location.

State Agency Name Agency Updates Current Processing Times
ALAlabama Vital RecordsOffice will open to the public on 5/4.No impact at this time.
CALos Angeles County RR/CCOffice closed to the public until further notice. Orders are still being processed.No impact at this time.
CAContra Costa County RecorderOffice closed to the public until further notice. Accepting online orders only.No impact at this time.
CAOrange County Health Care AgencyOffice will open to the public on 6/19.No impact at this time.
CASan Bernardino County RecorderOffice is closed to the public until further notice. Orders are still being processed.No impact at this time.
CASan Francisco County Assessor-RecorderOffice closed until further notice. Orders are still being accepted.Delayed until further notice.
CASan Francisco County ClerkOffice closed to the public until further notice. Orders are still being processed.10 business days
CASanta Clara County RecorderOffice closed to the public until further notice. Accepting online orders only.7 - 10 business days
COColorado Vital StatisticsOffice will open to the public by appointment only. Please check agency website for additional information https://www.colorado.gov/pacific/cdphe/news/ways-order-vital-recordsNo impact at this time.
DCD.C. Vital RecordsOffice is closed to the public until further notice. Orders are still being processed.No impact at this time.
DEDelaware Vital RecordsOffice is closed to the public until further notice. Orders are still being processed.No impact at this time.
FLFlorida Vital StatisticsOffice is open to the public. Orders are being accepted and processed.No impact at this time.
FLMiami-Dade County Health DepartmentOffice is closed to the public until further notice. Orders are still being processed.No impact at this time.
GAFulton County Bureau of Vital StatisticsOffice is closed to the public until further notice. Orders are still being processed.No impact at this time.
GAGeorgia Department of Public HealthOffice is closed to the public until further notice. Orders are still being processed.No impact at this time.
IAIowa Vital RecordsOffice is now open to the public. Orders are being accepted and processedUPS orders 2-5 business days / regular mail orders 15-20 business days.
ILIllinois Dept. of Public HealthOffice is closed to the public until further notice. Orders are still being processed.10 – 15 business days
ILCook County ClerkOffice is now open to the public. Orders are being accepted and processed.10 – 14 business days.
ILSt. Claire County ClerkOffice closed until further notice. Orders are still being accepted.Delayed until further notice.
INIndiana State Dept. of HealthOffice is closed to the public until further notice. Orders are still being processed.35 - 45 business days
INDubois County Health DepartmentOffice closed to the public until further notice. Orders are still being processed.No impact at this time.
KSKansas Vital RecordsOffice will open to the public for limited services on 6/15. Please check agency website for restrictions. https://www.kdheks.gov/vital/No impact at this time.
KYKentucky Vital RecordsOffice closed to the public until further notice. Orders are still being processed.No impact at this time.
LALouisiana Vital RecordsIn person services are currently limited. Please check agency website for restrictions. http://ldh.la.gov/index.cfm/page/635.UPS Orders 7-10 business days / regular mail orders 8-10 weeks
MAMassachusetts Vital RecordsOffice closed until further notice. Orders are still being accepted.Delayed until further notice.
MDMaryland Vital RecordsOffice closed until further notice. Orders are still being processed.15 - 20 business days
MIMichigan Department of Health and Human ServicesOffice closed to the public until further notice. Orders are still being processed.No impact at this time.
MICity of Detroit Vital RecordsOffice closed until further notice. Orders are still being processed.UPS Orders 7 – 10 business days / regular mail orders 15 – 25 business days
MIWayne County ClerkOffice closed until further notice. Orders are still being processed.15 – 25 business days
MNHennepin County Vital RecordsOffice closed until further notice. Orders are still being processed.2 - 3 weeks
MOMissouri Dept. of Health and Senior Services Office is open to the public by appointment only. Orders are still being processed.No impact at this time.
MSMississippi Vital Records Office is open to curbside and will call orders only. Orders are still being accepted by mail and online.No impact at this time.
MTMontana Vital Records –DPHHSOffice is closed to the public until further notice. Orders are still being processed.No impact at this time.
NCNorth Carolina Vital Records Office is closed to the public until further notice. Orders are still being processed.10 – 15 business days.
NJCity of PlainfieldOffice closed until further notice. Orders are still being accepted.Delayed until further notice.
NVNevada Vital RecordsOffice is closed to the public until further notice. Orders are still being processed.No impact at this time.
NYNew York State Vital RecordsOffice closed until further notice. Orders are still being accepted.35 – 45 business days.
NYNew York City Department of HealthOffice closed to the public until further notice. Accepting online orders only.20 - 25 business days
OHOhio Vital RecordsOffice closed until further notice. Orders are NOT being processed.Delayed until further notice.
OHCleveland Vital RecordsDrop Box for Birth and Death Certificate applications is available near the security desk in City Hall, Tues-Wed from 9 am to 1 pm. Certificates applied for in this way will be mailed back to you. Orders being accepted by mail, phone, and online.45 - 60 business days
OKOklahoma Vital RecordsOffice is closed until further notice. Orders are still being processed. No impact to online or phone orders at this time.
OROregon Vital Records Office is closed to the public until further notice. Orders are still being processed.No impact at this time.
PAPennsylvania Vital RecordsOffice closed until further notice. Orders are still being processed.14 business days
PRPuerto Rico Department of HealthOffice is closed to the public until further notice. Orders are still being processed.40 – 60 business days.
RIRhode Island Dept. of HealthOffice is closed to the public until further notice. Online orders and mail-in orders are being accepted. A drop-box is available at the agency if customers wish to drop off their documents to order.No impact at this time.
SCSouth Carolina Vital RecordsEffective 3/27 office will be closed to the public until further notice. Orders are still being processed.3-5 business days.
SDSouth Dakota Vital RecordsOffice is closed to the public until further notice. Orders are still being processed.No impact at this time.
SDHughes County Register of DeedsOffice is closed to the public until further notice. Orders are still being processed.No impact at this time.
TNTennessee Vital RecordsOffice is closed to the public until further notice. Orders are still being processed.7 – 10 business days.
TXTexas Department of HealthOffice is closed to the public until further notice. Orders are still being processed.No impact at this time.
TXAustin Vital StatisticsOffice closed to the public until further notice. Orders are still being processed.No impact at this time.
TXCity of Dallas Bureau of Vital StatisticsOffice is closed to the public until further notice. Orders are still being processed.No impact at this time.
TXEl Paso County ClerkOffice closed to the public until further notice. Orders are still being processed.No impact at this time.
TXCity of College StationOffice closed to the public until further notice. Orders are still being processed.7-10 business days.
VAVirginia Vital RecordsOffice is closed to the public until further notice. Orders are still being processed.No impact at this time.
WAWashington State Center for Health StatisticsOffice is closed to the public until further notice. Orders are still being processed.No impact at this time.
WAChelan Douglas Health DistrictOffice is closed to the public until further notice. Orders are still being processed.No impact at this time.
WAClark County Health DepartmentOffice is closed to the public until further notice. Orders are still being processed.No impact at this time.
WACowlitz County Health DepartmentOffice is closed to the public until further notice. Orders are still being processed.No impact at this time.
WAGrant County Vital RecordsOffice is closed to the public until further notice. Orders are still being processed.No impact at this time.
WAKitsap Public Health DistrictOffice is closed to the public until further notice. Orders are still being processed.No impact at this time.
WAPierce County Vital RecordsOffice is closed to the public until further notice. Orders are still being processed.No impact at this time.
WASeattle and King County Public Health DepartmentOffice is closed to the public until further notice. Orders are still being processed.UPS orders 1-2 business days / regular mail orders 7 – 14 business days.
WASnohomish Vital RecordsOffice is closed to the public until further notice. Orders are still being processed.No impact at this time.
WASpokane Vital RecordsOffice is closed to the public until further notice. Orders are still being processed.No impact at this time.
WAWhitman County Public HealthOffice is closed to the public until further notice. Orders are still being processed.No impact at this time.
WAYakima Health DistrictOffice is closed to the public until further notice. Orders are still being processed.No impact at this time.
WIMilwaukee County Register of DeedsOffice is closed to the public until further notice. Orders are still being processed.No impact at this time.
WVWest Virginia Vital RegistrationOffice is closed to the public until further notice. Orders are still being processed.No impact at this time.
U.S. Citizens Born AbroadOffice is closed to the public until further notice. Orders are still being processed.Significant delays, see agency website for more information: https://travel.state.gov/content/travel/en/records-and-authentications.html