Welcome to the VitalChek Help Center

Please refer to the resources below to see how VitalChek can assist you with your vital record needs, including certified copies of your birth certificates, death records, marriage certificates and divorce records.

Frequently Asked Questions

For any questions you may have regarding VitalChek services, please refer to our Frequently Asked Questions.

Commonly Asked Questions About Ordering Birth Certificates, Marriage Records and other Vital Records

What are your processing times?

Can I order anyone’s (parents, grandparents, siblings, etc.) vital record (i.e. entitlement)?

When should I expect my existing order (status update)?

Is the certificate I ordered a certified document?

What forms of payment does VitalChek accept?

I need a vital record sent to me overnight. Can VitalChek help?

If these answers to our most common questions do not help you, please use the search box to locate answers for your specific questions, using a particular topic, word, or phrase.

How to Contact VitalChek

If you have a question regarding VitalChek services, please refer to our Frequently Asked Questions section first.

If you are still unable to find an answer to your question after searching the most often asked questions, you can e-mail VitalChek by clicking on the “Ask a Question” tab that will appear at the top of the page after your initial search in the Frequently Asked Questions section.

Order Status Update

Have you already placed an order through VitalChek and want to know the status of your order? Click on the following link to check your VitalChek Order Status.

**Please note – to retrieve your order status, you will need your complete order number and PIN number from your order confirmation.

About VitalChek

VitalChek is proud to be America’s leading source for ordering express birth certificates and other vital records online. We are a government-authorized service with over 25 years’ experience partnering with hundreds of vital record agencies across the nation. We pioneered the process of ordering vital records remotely in 1987, and continue to provide the highest level of security and convenient solutions to help you obtain the certificate you need quickly, easily and securely. VitalChek is a LexisNexis® company. Click on the following link for more information about VitalChek and the services we provide.